Returns Policy

Custom manufactured and special packaged items are not returnable. 

Stock line items may be returned in original working condition within fourteen (14) days of delivery for a full credit or refund (minus delivery costs and any credit card surcharge incurred at the initial time of payment).
A request for return must be made in writing and returns will not be accepted without prior approval from SI Retail. SI Retail reserves the right to charge an administration/handling fee of 10% to any returns. 

All freight costs in relation to returns are at the buyers expense.

Claims arising from damage or loss in transit must be made in writing within 7 days of date of invoice.