Custom manufactured and special packaged items are not returnable.Â
Stock line items may be returned in original working condition within fourteen (14) days of delivery for a full credit or refund (minus delivery costs and any credit card surcharge incurred at the initial time of payment).
AÂ request for return must be made in writing and returns will not be accepted without prior approval from SI Retail. SI Retail reserves the right to charge an administration/handling fee of 10% to any returns.Â
All freight costs in relation to returns are at the buyers expense.
Claims arising from damage or loss in transit must be made in writing within 7 days of date of invoice.